In Chicago this past week-end, we were at a Verizon store, our second such store of the day to try and get help setting up a BlackBerry for global travel purposes. Perhaps this would have been an easy task for you, but it was a long, protracted and daunting process as it turned out for us. The Verizon professional who was successful in helping our daughter with this endeavor was of extraordinary assistance, delivering superior technical support and service. He didn’t have to be so helpful, patient, caring, and supportive, but he was. And it seemed that he was because he chose to be, not because he had to be. I gave the representative five stars on Twitter because he so deserved it, in my opinion, for going far above and beyond to make sure his customer was well-served.
A while later, I was perusing the 2012 40th Anniversary Edition of What Color Is Your Parachute – Appendix C, A guide to Choosing a Career Coach or Counselor and happened to stumble upon these words of R.N. Bolles from page 326 of the book:
“What is really truly awesome, in the end, is simply our power to help each other on this Earth. And how much that power resides, not in techniques or technology – though these things are important – but in each of us just being a good human being. A loving human being.”
If you are looking for work in today’s tumultuous, competitive and volatile job market, I hope that you will be a caring, kind, thoughtful, supportive, helpful, good and loving job seeker. Who knows – beyond the requisite experience, education and perceived fit, maybe just maybe it will be the ultimate deciding factor for awarding y o u the job offer.