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Keith DeLong

Being conscious that the phone interview is usually pretty scripted is so important (as mentioned in #3). I can't tell you how many telephone interviews I've completed where one or more questions from the interview form are not answered despite asking it a couple of different ways throughout the interview. Take away: Answer the question up front and THEN branch out and sell yourself!

Jean Cummings

That is an excellent point, Keith. For lots of people it's hard to really "listen" to what's being asked so that the question can be directly answered. Then and only then is it a good idea to broaden the conversation!

Lisa Rowan

I have heard the stand-up advice before and I disagree with it for a few reasons. 1) you wouldn't be standing in an in-person interview so why on the phone? 2) I think above all you should be comfortable, standing in your home or office is going to feel alien, in other words uncomfortable, 3) although you shouldn't check mail or IM, you SHOULD be in front of the job description, interviewer's bio, company info, and your own resume... standing up to access that is neither effective nor comfortable.

Just my $.02

Chris

I'd add one more piece of advice - if you get stumped by any question, or even if you felt you didn't give them best possible answer to a question, offer to follow up after the interview. Send an email with more complete thoughts to the interviewer. Copy the hiring manager if possible. Since phone interviews can throw you off, be sure to take the opportunity to answer a question more completely later, if you are able.

Jean Cummings

Hi Lisa, you have let me know that standing up wouldn't work for everyone. So I would suggest that people try it when talking to a friend and see if it feels comfortable or not. I stand up whenever I record my outgoing phone message and frequently when I am talking with a prospect. I know that it feels comfortable for me and makes a difference in how I sound. I also find that I am less distracted with materials on my computer or my desk and can really LISTEN to what the other person is saying. Perhaps it's partly a learning style issue. I am a highly visual learner so I do what I can to compensate when I am communicating only using my auditory sense. So - the upshot is - I recommend that you do whatever optimizes your ability to stay focused on what the other person is asking/saying and whatever gives your voice energy and an upbeat tone. If you think the materials would help, you would have to sit down. Not so simple, is it, to figure out how to handle a phone interview?!

Jean Cummings

Chris, it's a great suggestion. That way you have still another chance to summarize your value proposition and express your interest in the position while clarifying anything that you might feel needs addressing from the interview. It demonstrates a real thoughtfulness as well.

Staffing agency Philippines

Thanks for that points. Having a conversation through phone is much harder than communicating personally. But what if happens that you can't find a quiet place when you called without your anticipation. Also if you have some difficulties when listening through celphones, that's a big risk.

Laura Paris

Hey Great tips - I would also add, try to do the interview on a land line and not a cell phone, if at all possible. If the manager has to struggle to hear you, or if either side misunderstands the other, that can end the interview right away.

Jean Cummings

Thanks there in the Philippines for that question and piece of advice. I suggest asking the interviewer if you could set up a time when you could be in a quiet place to talk. And finding a landline is a great suggestion. Thanks for that!

Jill

I ask in advance who I'll be speaking with and then research those people, so that I can have some idea of who I'm talking with. If the interviewer(s) have official work pages with bios I'll print those out -- especially if there are photos. I've found it very helpful to be able to picture the interviewers as I'm talking with them.

Staffing Agency Philippines

Before the interview, you should search information about the company because sometimes, the interviewer wants to know if you have knowledge about the company. So if you research, you can confidently answer the questions related to the company.

Small Business Answering service

Such a very informative post.In phone interviews,it is very important that you make a good impression.Even though you don't see the interviewer,your way of speaking in the phone will reflect your attitude.

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